Refund & Cancellation Policy

1. Digital Goods Specifics: Due to the digital and intangible nature of our products (instant software activation keys and digital licenses), all sales are final once the license key has been generated, delivered to your screen, or sent to your email address. By completing your purchase, you acknowledge and agree that your right to cancellation or refund terminates upon delivery of the digital content.
2. Eligibility for Refund: A refund request may be evaluated and granted solely at our discretion under the following exceptional circumstances:
   • The license key was not delivered or generated due to an unresolvable technical error on our server.
   • The delivered license key is fundamentally defective and cannot be activated, provided that our support team is unable to resolve the issue or replace the key within 3 business days after you report the problem.
3. Refund Processing: All legitimate refund requests must be submitted directly to our official support email: v.kryvodub@gmail.com within 7 days of the original purchase date. Your email must include the order details, date of transaction, and a clear description/screenshot of the technical issue.
4. Dispute Resolution & Chargebacks: We highly value our customers and strive to resolve any technical or billing difficulties amicably. You agree to contact our support team to investigate and resolve any issues prior to initiating an official dispute or chargeback request with your bank or credit card issuer.